“A stranger is a friend you haven’t met yet” (A Conversation between MyTaiwanTour and Chu Ping)

本文轉載自Voices from Taiwan by My Taiwan Tour, on 11/27/2017


“Chu Ping is not your typical interview subject. Our conversation (which at times crossed the line from Ted Talk to Tony Robbins seminar) ranged from tourism to art, capitalism to futurism, poetry to human rights. Chu Ping (or simply Ping to friends, and since Ping regards friendship as a most cherished value that’s how I’ll be referring to him here on in) is a modern-day Renaissance man, with a field of interest as difficult to summarize as that of revered American theorist, author and and designer Buckminster Fuller.”

photo credit to Red Room Taipei

Among Ping’s current pursuits are Forward Taiwan, an organization dedicated to strengthening Taiwan’s global economic position through efforts to improve national immigration policies and Happier Lab, a social innovation group promoting co-creation in a variety of fields. And this merely scratches the surface of Ping’s activities. He’s also the co-founder of Taipei’s Red Room, an ever-expanding community gathering/performance space. And this barely scratches the surface.

I met up with Ping for an interview at Happier Lab headquarters. I’d barely sat down before Ping began interviewing me.

“Are you doing what you love in life?” He asked, his trademark gravelly voice adding gravitas to the question.

It was a good question, though unexpected.

“Well, I love promoting tourism in Taiwan,” I answered.

Ping laughed. “You don’t need to promote tourism in Taiwan. Just let people know how happy you are here. The important thing is to promote Taiwanese values.”

Promoting Taiwanese values are at the core of everything Ping does, and the subject would come up throughout our 90-minute conversation.

“Fair enough,” I replied. “But seeing as I work for a travel company, which specific Taiwanese value should I be promoting?”

Ren qing wei,” he answered.

Like many multi-layered concepts, ren qing wei defies simple translation. But the conversation was already getting into deep territory, so I asked Ping to translate it nonetheless.

“It’s hard to translate. Like xiao long bao. Steamed dumplings, right? But so much flavor gets lost with that translation. I guess you could translate it as hospitality, though really that word doesn’t do it justice.
Ren qing wei is so more than that. Trust, empathy.”

As Ping fished for words to do the term justice, I snuck a peek at Google translate, which rendered the phrase as “Human Touch”.

“It’s a good start, but it is more than that. Honestly, it’s something you need to experience to understand. From your point of view as a travel company, you should promote Taiwan as an ideal society, a place where people not only trust each other but also treat visitors like family members. We must live this concept, for example…”

At this Ping looked up and addressed my colleague April, who was behind the camera.

“As a Taiwanese, what have you done today to specifically promote the concept of ren qing wei?”

April shrugged. She’d expected her part in the assignment to remain mostly technical.

“For example…?” She asked.

“You see a foreigner who looks lost. Do you reach out and try to help them? Do you stop and say what can I do for you, where you want to go. It’s on my way, I’ll take you there.”

Ping was referring to a phenomenon well known to any long-term expat in Taiwan who’s ever spent more than 30 seconds looking at an MRT station wall map. It’s an old chestnut, but as Taipei has become more internationalized, I’d noticed it happening less.

Ping wasn’t deterred in the least when I mentioned this.

“Maybe we should do a social experiment, film a few foreigners standing by subway maps, put the result on the internet. That would be some good promotion. Anyway, I don’t want people to be indoctrinated, even by this article. Taiwan is the best-kept secret in Asia. Come here with an open mind, Visit for a while. Maybe you’ll stay for the rest of your life.”

Which proved a good segue into another of Ping’s passion projects. Because if bringing people to Taiwan is our passion as a travel company, keeping them here is Ping’s, and he was eager to talk about the great strides recently made to that effect in the Taiwan legislature, partially as a result of the work of another project he’d long spearheaded, Forward Taiwan, whose years of lobbying was on the verge of bearing fruit in the form of actual legislation.

“I’m very happy to share with everyone the fact that Taiwan has just passed a new law. On the surface, it’s set up to recruit talented people to Taiwan, but our hope is that in addition to doing that it’ll help encourage people who are already in Taiwan to stay by providing a clear roadmap for how immigrants can make their lives in Taiwan, not just for the short term but for the long term.”

Ping was referring to issues faced by many expatriates who’ve chosen to settle in Taiwan. While the majority of foreign-born Taiwan residents enjoy some of the same social benefits as Taiwan born citizens, there are still gaping holes in the social safety net, specifically in so far as residency benefits for children and inclusion in retirement programs and pension schemes. He expressed hope that the new laws will close some of these gaps.

“Look, the government legislators understand that the only way we can attract new talent is through the referrals of people who already live here. The new laws now being worked out are going to do a lot to keep the people who are in Taiwan already to stay here. It’ll offer a clear roadmap for how immigrants can make their lives in Taiwan.”

Changing the way that Taiwan thinks about the concept of Talent – at least insofar as immigration policy is concerned – is another of Forward Taiwan’s purposes.

photo credit to Forward Taiwan

“Right now there are only two ways to describe talent in Taiwan. One is salary, and the other is college degree, which is really an outdated way of thinking. What about artists? What about people without a degree from a so-called top 500 university? There are so many people who have so much of what Taiwan is looking for insofar as creativity and innovation, cross culture and diversity that it makes no sense to restrict the talent pool like this. So we’re trying to change the laws, trying to open things up to allow for a more inclusive visa system for artists, social organizers, long-term caretakers for the elderly. Things are changing, of course. We need to attract more talent to Taiwan.”

As we continued speaking, it became clear to me that Ping’s interest in attracting foreign talent to Taiwan was only partly based on Taiwan’s business interest. There was also a streak of patriotism, a desire to show off the achievements of his nation far and wide.

“Taiwan is a civilized society, a society that offers health care to all its citizens. This is part of ren qing wei, our social responsibility. People take care of each other here, and that is a big part of why Taiwanese society is generally happy. Now in America, people are held hostage by their jobs. If they leave, they lose their healthcare. This is thankfully not the case in Taiwan. We regard healthcare as a human right, and we want everyone in the world to know this. So yes, we want people to come to Taiwan as tourists, but to stay, to make Taiwan a second home.”

“What about the language issue?” I asked. “A lot of foreigners find learning Chinese difficult.”

Ping shrugged it off.

“The best way to learn Chinese is to be there, hang out in a Chinese speaking environment,” he said. “Anyway, being bilingual is a way to expand your brain. In any event, many people in Taiwan have good English proficiency.”

There was, of course, some truth to this. People who travel around Taiwan often come away with similar tales of taxi drivers, small-town train depot ticket sellers, and random strangers throughout the island able to speak English ranging from passable to surprisingly fluent. But according to Ping, Taiwan could be doing better on this front. Much better.

Enter, the Moonshot Program.

“The name is based on JFK’s famous proclamation about landing America on the moon inside of ten years,” Ping explained. “Everyone thought it was a pipe dream, but it happened. Well, our dream is to make Taiwan a bilingual country, with English as one of our official languages 33 years from now, by the year 2050.”

I told Ping that this seemed impossible.

“It is not impossible!” He shot back. “Difficult, yes, but not impossible. We need 10,000 English teachers to come here and be spread out through the country, not just in the city’s but in the country.”

As to why Taiwan should adopt English as a second language, Ping points to the gap in Taiwan between ‘those who can command English and those who cannot’.

photo credit to Red Room Taipei

“People who aren’t bilingual in Taiwan will always be behind the curve. Knowledge is power, and those who can’t command English are more prone to being sycophantic, yet at the same time, they’ll be more xenophobic. I don’t want to see that. The time for protecting Taiwan from outside influences is over; the younger generation are the ones that need to make this happen as the older generation, the more conservative fundamentalist generation, the myopic people, they’re dying out. It’s up to the younger generation. By promoting a bilingual Taiwan, we are focusing on the strength of Taiwan, our openness, and flexibility.”

Promoting Taiwan, and increasing the open society access of Taiwan, is at the core of much of what Ping puts his energy into, from Forward Taiwan and Red Room to more esoteric and far-reaching endeavors like the Moonshot Program. But facilitating change within Taiwanese society is another part of what drives Ping, and in this aspect, there is also something of the gentle revolutionary in him. Not in the Che Guevara or Chairman Mao model, but in the way of Buckminster Fuller, who Ping quotes to describe his own philosophy of social change.

“As Buckminster Fuller said, ‘You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.’ Red Room is this model, a platform from which artists to launch their passions. Forward Taiwan is another platform from which people in Taiwan can effect meaningful change. We’re not about demonstrating in the streets, leave that to other people. We’re creating a platform for the silent majority.

Our conversation had been going on for nearly 90 minutes, and I’d not yet gotten to half of my prepared questions. With time growing short, I decided to skip down to the final item my list. It wasn’t a question so much as a quote, and though it was too broad to associate with any one person since I’d heard it first researching Ping’s writing I thought I’d end by asking him about it.

“You’re fond of saying to accomplish the extraordinary you must interact with extraordinary people. From a travel standpoint, how does one make this kind of serendipity happen?”

Ping thought about it for a moment.

“In my experience, the most extraordinary people I’ve met have been those strangers with whom I’ve just clicked. 20, 30 years later, I still remember these chance encounters. There’s no real formula for this outside of going outside and making things happen. You don’t create extraordinary experiences by sitting at home.”

“And you don’t turn strangers into friends by sitting at home either,” I added.

Ping laughed.

“Not usually. But travel is a great way to do that. Or just come to the Red Room.”

台灣經濟研究院<美好生活> – 2016年4月號













絕大多數網路新創公司是專注在“生活美好”的帶入。PC Home 是我跟Ming生活美好的必需品;Uber是我在世界各地大城市旅行時生活美好的必需服務;Netflix 更是讓我在家看高品質電影、電視劇的美好生活必備服務;Food Panda是我們訂購外送美食的最佳選擇;Red Room及Happier Cafe 兩個社會創新實驗,更是讓我生活美好的重要體驗。剛剛才在Airbnb 訂了去京都旅行時的住宿,又在EZtable 訂了今晚用餐的餐廳,似乎美好生活跟手機行動平台及雲端科技的需求經濟分不開。


大者恆大,贏者全拿,就是網路經濟的特色。台灣20年前原來是領先者,但如果不再努力,真的是只能成為網路殖民地(Facebook, Google, LINE, Wechat, Netflix, Uber…)。如果競爭不了,就要面對不願接受的真相,只要我們能充份使用這些網路工具,增加我們的生產力,充分的跟世界連結,如此一來我們才能用這些全球性的工具找到新的創新能力。

這也是為什麼我跟台灣年輕的新創網路創業人說,要專注在端對端的服務(End to End Service Solution),而不是賣產品,否則唯一的商業模式就是賣給大型網路公司。最近AlphaGo 更是一個大突破,代表AI, Machine Learning, 及新一代的Robot 及Robot Advisor 會改變整個世界。尤其對“工作”的定義及“人力”的需求都會有巨大的影響。

最近許多人再度提出“最低生活薪資”(Universal Basic Income),就是看到未來會有許多人不管是因為選擇清貧生活 (Voluntary Poverty) 或被Robot 取代而失去工作機會。無法維持最低的生活需求,因此,在未來一種新的社會安全網可能是面對因為AI或Robot 而大量失業失衡的必然選擇。


  1. 重新很誠實的面對我們的強項及弱勢。


這也是為什麼我提出台灣需要一個“射月計畫”(Moonshot project):英文在2050年成為台灣的官方語言之一。向前台灣(Forward Taiwan)、紅房(Red Room)及 Kiva.org 中的Nonzero Club都是我射月計畫的一部分。我知道很難,但是這是一條一定要走的路,讓我們後代子孫能跟世界做朋友,增加他們的流動性,可以到世界任何國家工作、創業、甚至定居。

  1. 重新建立一個屬於台灣的新價值體系。

我知道很難取代用GDP 來衡量一個國家的富裕。但我們同時看到GDP不如我們的國家,在2016年World Happiness Report中,“美好生活”的排名都高於我們,台灣是第35名,但哥斯大黎加(14名)、波多黎各(15名)、巴西(17名)、智利(24名)、巴拿馬(25名)、阿根廷(26名)、烏拉圭(29名)、哥倫比亞(31名)等南美國家的人民都比台灣快樂。我相信這不是GDP per Capita的單一原因。


我們有時候真的受GDP、政治及媒體的過度負面報導影響,而忘了以世界客觀標準來看待台灣。在世界156個國家中排名第35名真的是不算太差,不要妄自菲薄,忘了自己的獨特生活品質,而這也正是許多外國朋友愛上台灣的原因。Ming 的Happier Cafe 及Be Happier Movement 就是希望重新建立台灣在主觀上的新幸福快樂價值體系。

  1. 重新建立一個新的KPI。

因為是私有中小企業,因此我們可以不受資本市場的控制,不必用股票的漲跌來衡量我們的價值、財富及成功。因此我提出 Profit For Purpose (PFP)Business 的經營理念。我們需要利潤才能維持我們的獨立自主,但我們更需要一個更高的目標讓我們能永續經營並找出生存的理由。










Homework: 請參考、研究以下連結:


肯夢學院 第14 屆髮型設計師畢業典禮


這是為何肯夢AVEDA 要付出這麼多的時間、人力及精力在肯夢學院上,我們希望可以改變這個美髮產業,因為這就是台灣的未來,需要年輕的世代來加入美髮行業,且是因為自己的選擇,而不是“最後”的選擇。不可否認過去的美髮師會選擇成為美髮師都是因為沒有選擇,而做了這個“最後”的選擇。








第三個願望是希望能夠讓要創業的人有機會去創業,肯夢學院是個Salon孵化中心(incubator),讓想要創業的人有機會去創立自己的Salon。早點讓肯夢人知道你們想要創業,而用心學領導、經營、行銷、公司文化、更要對數字有概念。肯夢AVEDA是很注重數字的公司,我們依靠數據來做判斷、做決策;也希望您們擁有自己的Dream Salon之後可以把肯夢AVEDA的特殊公司文化帶到您的Salon及社區,並跟您的“朋友”分享。

最重要的願望就是希望所有的美髮設計師都能成為悅日人(Daymaker),或是更快樂教練(Happier Coach),藉由關心別人,讓別人快樂而讓自己成長、讓自己更快樂。我希望您們可以參加Happier Caf? 的課程,會因而認識到一群完全不一樣的朋友,改變美髮行業最好的方法就是參與不同的活動,踏出Salon走進社會,希望每一位美髮師都是Happier coach,讓走進您的salon 的朋友在踏出Salon後都可以用更正向的思考、過更快樂的生活。



Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it’s the only thing that ever has.”

– Margaret Mead

Happier Cafe 特別活動


慶祝紅房六週年慶,Happier Cafe規劃特別活動,歡迎大家11月21日當天一起來紅房的文藝復興嘉年華同歡。

【快樂繪畫日Happy Drawing Day】- Share Your Happiness

Spark Your Imagination, Just Draw and Have Fun! Come and express your happiness!
Happier Cafe塗鴉牆全日開放,今天只有一條規定,用圖畫或文字表達你的快樂,釋放你的想像。

Time: 11:00~18:00
Venue: Happier Cafe(TAF圖書館二樓)

【快樂給予月The Month of Giving:1+1咖啡老友記】

If You Want To Feel Good, Do Good!今天從一位你的好朋友開始,告訴他/她埋藏在心裡一直想說的話,一聲讚美、一個謝意或是一句道歉,Happier Cafe 會協助將您的老友記寄出,同時贈送您一杯店內寄杯咖啡與你的好朋友分享。

活動辦法:11/21活動當日,現場購買一杯咖啡,可挑選漣漪謝卡與漣漪卡各一張,在漣漪謝卡上寫好要給朋友的話,與挑選的漣漪卡一起送出給你的好友,現場可選擇由Happier Cafe代為郵寄寄出,或是當天臉書上傳卡片圖片Tag你的好友,請好友於期限內至Happier Cafe領取兌換。當日發送之漣漪謝卡即為咖啡寄杯卡,期限為2015/11/21~2015/12/20。

Time: 11:00~18:00
Venue: Happier Cafe(TAF圖書館二樓)

【快樂心圖馬拉松 Special Event: Happiness Map Draw-a-thon】

Resident artist of the Day|駐場藝術家: Rae Chou
快樂心圖馬拉松(Happiness Map Draw-a-thon)是現場繪圖的馬拉松活動, 插畫家Rae Chou透過與現場民眾聆聽交流,將觀眾表達對於快樂的聯想、以其擅長的視覺圖像記錄(Graphic Recording),即興繪製成為連續性的文字與圖像,與群眾一起創造巨幅的快樂心圖,歡迎大家當天從視覺到心覺,一起加入一趟關於快樂的圖像冒險旅程。

*當日活動人數不限,時間長度三小時,如遇人潮過多,每位民眾參與時間為10 分鐘為限。

Time: 14:00~17:00
Venue: Happier Cafe(TAF圖書館二樓門口)

For more info, please see the following links,
Facebook page, https://www.facebook.com/happiercafe/
Event page,https://www.facebook.com/events/905898689494770/